Shipping Policy

At Neon Lights Co, we prioritize reliable and efficient shipping to ensure your satisfaction.

We work with trusted couriers such as Australia Post, Fast Way, DHL, and TNT Express to ensure secure and timely delivery. The choice of courier depends on your order's specifics and your location, ensuring a smooth delivery experience. Shipping durations vary based on these variables. For urgent queries, reach out to our Support team at hello@neonlightsco.com.au for estimated delivery timelines.

Once your items leave our warehouse, whether domestic or international, the responsibility for any loss or damage passes to you, our valued client. Neon Lights Co cannot be held responsible for any lost or damaged parcels thereafter.

For international shipments, clients are responsible for any customs fees and duties in the destination country. We advise confirming the specific duties with the local Customs service to avoid uncertainties. Neon Lights Co is not liable for these costs or any delays resulting from customs procedures. We do not offer refunds for delays beyond a specific date due to shipping delays.

With Duty at Point, the end user is responsible for duties and taxes.

All invoices are in AUD (Australian Dollars). Neon Lights Co is not responsible for currency exchange costs, such as variations in exchange rates or fees charged by banks or card providers.