Frequently Asked Questions (FAQ's)

Get answers to common queries about our products, shipping, returns, and more. Our FAQ section aims to provide clarity and guidance to ensure a smooth experience with Neon Lights Co.

 To order a custom neon sign, simply navigate to our online design tool. Choose your preferred size, colors, font, and design. Once you're satisfied with your creation, proceed to checkout.

 Absolutely! Our design tool allows you to visualize your custom neon sign in real-time as you make changes. This way, you'll have a clear idea of how your sign will look before placing your order.

We offer a wide range of options, including different sizes, fonts, colours, and designs. You can also upload your own design or logo for a truly personalized sign.

Our design tool is quite versatile, but for intricate designs or specific requests, feel free to reach out to our support team. They'll assist you in creating the perfect neon sign.

Once your order is placed, production typically takes [X] days. Shipping times vary depending on your location and the shipping method chosen at checkout.

Yes, we ship internationally. However, shipping times and costs may vary based on the destination.

Customer satisfaction is our priority. If there's an issue with your order, please contact our support team within [X] days of receiving your sign, and we'll work to find a satisfactory solution.

You can reach our support team via email at hello@neonlightsco.com.au or by using the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

Our neon signs have an average lifespan of [X] hours. This equates to [X] years of usage based on average daily usage.

Yes, our signs use LED technology, which is safe, low voltage, and does not generate heat. They are designed to be energy-efficient and safe for home or business use.

 We accept all major credit cards, as well as PayPal and other secure payment methods.

The price displayed includes the cost of the sign, customization, and standard shipping. Any additional costs, such as expedited shipping or specific add-ons, will be clearly stated during the checkout process.

Our custom neon signs work much like traditional neon signs, but with a twist: you're in charge of the design. You have the freedom to either choose specific text, selecting fonts, or upload your own artwork. This allows your sign to display your company logo or a unique design that reflects your style.

The primary advantage of a custom neon sign is its attention-grabbing quality. Studies show that a striking neon sign can attract potential customers, with many reporting they've entered a store solely due to the sign catching their eye. Additionally, these signs are highly shareable on social media platforms, perfect for enhancing your online presence.

Absolutely! Our ordering system is designed for easy customization. For text-based signs, you have the flexibility to modify the text itself, choose fonts, colours, and incorporate unique design elements. Signs based on uploaded artwork offer similar customization, though text style might not be a consideration in these cases.

Our outdoor neon signs are built to endure mild weather conditions, such as light rain, but they aren’t waterproof. Submerging them in water could damage the electrical components. Indoor signs are not weather-resistant and are intended for indoor use only.

While we recommend professional installation for larger signs, self-installation is possible with the right tools and skills. We provide all necessary screws and pre-cut holes for wall mounting in your shipment. Additionally, we offer hanging and stand-supported signs upon request. Smaller custom neon signs might be mountable using 3M double-sided adhesive tape.

Yes, every custom neon sign comes with a remote control that lets you manage the lighting. This remote allows you to set the light to steady, flashing, or dim, giving you complete control over the ambiance created by your neon sign.